SHIPPING INFORMATION:
Shipping Time
|
SHIPPING METHOD |
PRODUCTION TIME | SHIPPING TIME | SHIPPING COST |
|
STANDARD SHIPPING |
3 – 5 DAYS | 8 – 12 BUSINESS DAYS | FREE SHIPPING |
|
EXPEDITED SHIPPING (SHIP TO US/UK/CA/AU) |
3 – 5 DAYS | 5 -9 BUSINESS DAYS | US: FIRST ITEM – $27.95
ADDITIONAL ITEMS – $5/ ITEM UK/CA/AU: FIRST ITEM – $32.95 ADDITIONAL ITEMS – $5/ ITEM |
Shipping Company
We ship with UPS, FedEx, DHL, YHT and the USPS.
P.O. Boxes
Standard Shipping is the only shipping method for orders shipping to a P.O. Box.
APO/FPO Addresses
Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using our Standard Shipping service. Unfortunately, due to the distant locations of many military postings, it can take several days to deliver to these addresses.
Production time
After the order has been paid, the warehouse needs 3-5 days for producing. You will receive a tracking number once your order has been shipped.
Please note: During high peak seasons, this may take longer due to high order volume.
Delayed Delivery
We strive to have every order arrive within the estimated time frame however sometimes delays happen due to weather, technical problems or an increase in shipping volume. If your order is delayed, please contact our customer service department at +1 (818) 208-3458, or email us at cs@maepajamas.com and we would be happy to help.
We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.
Shipping and Customs
We ship all over the world. Just enjoy our service, we’ll ship your orders directly to your customers wherever they are.
If there is any shipping issue with your package, you must contact Customer Support within 30 days after your order was placed.
Frequently Asked Questions
When will my order be processed?
All orders are handled and shipped from our international warehouses. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
How long will it take to receive my order?
Once you place your order, please allow 3 – 5 business days to process your order. After that, it will take 5 – 12 business days approximately for delivery in the United States, and 8 – 15 business days for international orders (depending on location).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How we send orders?
We offer up to 2 kinds of shipping methods: Standard shipping method and Expedited shipping method. For Standard shipping, we ship your package by express mail service which takes about 8 to 15 business days to most countries in the world. For Expedited Shipping, we can ship by DHL or FedEx depending on the destination location.
All our products are Print-On-Demand, which means that as soon as you place your order, we start producing your products. The production time varies based on complexity and popularity. The estimated production time is stated on the respective product.
How I can track my order?
Once the order is shipped, you will get an email with a tracking number or can track your package via our tracking page. If you didn’t get the mail, please contact us. We are happy to help.
Mailing Addres:
Mae Pajamas
Address: 1300 Rosa Parks Blvd, Detroit, MI 48216 United States
Email: cs@maepajamas.com
Mobile: +1 (818) 208-3458