Return Policy

Return Policy

Returns

Our policy lasts 90 days after you receive your item. If 90 days have gone by since delivery, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging.

Unfortunately, we can’t accept returns on customized articles.

To complete your return, we require a receipt or proof of purchase.

Any items purchased at a discount of 10% or higher is considered final sale. Final sale items cannot be returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  cs@maepajamas.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  cs@maepajamas.com and send your item to the address specified on your receipt.

Shipping

To return your product, you should mail your product to the address provided on the receipt.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Mae Pajamas

Address: 1300 Rosa Parks Blvd, Detroit, MI 48216 United States
Email: cs@maepajamas.com
Mobile: +1 (818) 208-3458[/vc_column_text][/vc_column][/vc_row]