Cancellation Policy
We value every order placed by our customers and work diligently to ensure you receive your custom, made-to-order products as quickly as possible. As such, we provide a limited cancellation window to accommodate any changes.
If you wish to cancel your order, please do so within 24 hours of placing the order. Given the made-to-order nature of our products, we initiate the production process shortly after the order is placed to ensure timely delivery. Therefore, cancellations after the 24-hour window cannot be accommodated as the product may already be in the process of being made.
To cancel an order, please contact our customer service team with your order number and cancellation request. We will do our best to assist you during this window. If the 24-hour period has passed, we regretfully will be unable to cancel the order.
We appreciate your understanding and cooperation with our cancellation policy, as it allows us to continue providing you with high-quality, custom products in a timely manner.
Please ensure to review your order carefully before submitting it to avoid any need for cancellation. Thank you for your support and understanding.
Please contact us at cs@maepajamas.com or +1 (818) 208-3458